Getting together with friends, going out with family or your Friday date nights success depend on how well you’ll get serviced. These occasions may warrant you to getting a bite at Chef Kanida Chey restaurant and letting other people take care of you for awhile. Most establishments invest a lot on making sure their staff and ambiance make you want more. Ever wondered how they take the reviews and comments you leave at the end of your stay? This is what is usually supposed to happen.
Reviews
Taking an example of the food industry, which is bound to deal with people everyday and get a whole lot of reviews. There is no way around this. It is assured that there will be lots of feedback from the customers. About various things including ; the food, the ambiance or even the staff serving them. In the food industry, every aspect deals with hospitality. How the customers are treated, how you get served and how clean the sitting area is.It is inevitable that there will be criticism and complaints. If the restaurant keeps the customers coming, then the compliments are an assurance. They are entitled to whatever opinion they want to have. So at the end of the day, the manager or whoever is in charge sits down and looks through all these reviews.
Accept or ignore the reviews
The managers are trained to know the fluff from the quality reviews. Some people just like to rave and rant and will complain about every little thing. Separating these reviews from those of well meaning gives the owners insight on what they really need to improve on. Sometimes whatever the review might be complaining about may be complimented in another review. In this case the manager leaves it be for awhile to see what other clients might think then decide on what change to make. They also might consult the people who were working the floor, like waitresses or salespersons, to see why a certain review was given.
Improve or Excuse the Situation
Some improvements or changes to a situation might take awhile to be cleared by the necessary protocols involved. This is where you find the managers or staff excusing whatever situation that might potentially make you uncomfortable. They’ll take a second or two to explain why the situation is still present and how they’re working to improve It in the next week or so. If most people don’t mind, then the excuse will be made a part of the establishments pitch just incase someone does mind. If the reviews were praising the good quality of the service then the establishment will aim to maintain the standards.
Wrap up
So as you go out and get serviced, keep in mind to give an honest review that will be a positive critic. People tend to ignore these reviews thinking that it won’t make a difference when in truth establishment owners take them very serious. If you wish to see something changed or improved don’t be afraid to say so. But also remember to give compliments where they’re due. You might just be the cause of someone getting a raise.
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